How we can help

Counselling at Cogwheel falls under the umbrella term ‘talking therapies’ and offers you a safe, confidential place to talk with a trained professional. People look for counselling for many different reasons – for personal, emotional or relationship problems, or simply because they want to understand themselves better. You may be looking for support to help work through a current difficult situation, or you may be looking to address longer term difficulties like troublesome past experiences, unhelpful patterns of behaviour or difficult relationships.

It can be difficult to take the first step and many people feel somewhat hesitant, but seeking help is a very positive thing to do and we are here to offer support. A counsellor will not tell you what to do but will encourage you to talk about what is on your mind so that together you can think about root causes and about what can change.

At Cogwheel we provide counselling for adults, young people and children. If you feel like your mental health is affecting you negatively, please get in touch with us on 01223 464385.

Talking to someone who listens is important. See what our clients are saying.


Pre-assessment forms

By completing this questionnaire you will help us to understand what life is like for you just now and how we can help. 

Once you have completed the questionnaire, you will then be asked to let us know which GP you are registered with.

We need this information from all our clients just in case we come to have serious concerns about your safety or wellbeing. We also ask you to tell us about a person we can contact in an emergency.

We may contact you to arrange a phone call with one of our counsellors to talk through your responses to the questions. This can help us to decide with you whether remote counselling is right for you. If we think that another service would suit you better, we will do our best to help put you in touch with alternative support.

Once you have returned your forms and if we think remote counselling at Cogwheel will be helpful for you, we will contact you to arrange an assessment appointment.


Assessment appointment

Our remote counselling service is in high demand and you may need to wait for a few week for an appointment.  There are several other organisations who can offer you support online or over the phone while you are waiting. 

Most of our assessments happen over Zoom, however we do understand that not everybody has the IT equipment needed for this. Just let us know if you need to have your assessment over the phone instead.

Cogwheel has a dedicated IT support officer who is on hand to help you with any technical issues related to your sessions. Drop us a line at if you need IT assistance and would like to arrange a callback.

Counselling session contributions

Cogwheel Counselling is a registered charity and some of our funding comes from donations and grants. However, Cogwheel is also dependent upon the income received through contributions from clients, without which we could not provide affordable counselling to all those who need it.

We therefore ask clients to contribute (based on annual household income) toward the cost of each counselling session, following a one-off payment for registration with the service, which also includes
your assessment appointment.

Privacy Policy

Counselling is a private and confidential form of help. To learn more, read the Cogwheel Counselling Privacy Policy.

Please note: Cogwheel has rigorous standards of IT security, and your data is protected in line with GDPR requirements.  However, please be aware of the theoretical but small risks generally associated with sending personal data online.

What to do if you need urgent help

Please be aware that Cogwheel is not a crisis service and remote counselling may not be suitable if you are having serious thoughts about harming yourself. 

  • If you are finding yourself having thoughts of suicide or self-harm, it is important that you seek help. 
  • If you are experiencing any form of violence or abuse from somebody you live with, please don’t wait.

I need more urgent help

If you are finding yourself having thoughts of suicide or self-harm, it is important that you seek help by calling one of the following numbers: 


If you need help because of domestic abuse or violence, please don’t wait:

  • Call the National Domestic Abuse Helpline Refuge on 0808 2000 247
  • For instructions on what to do if you need urgent police help through the 999 service but can’t speak, click here.

The government has increased support for people under threat of domestic abuse, and there are several organisations who can help:

Support for victims of domestic abuse

If you are experiencing any form of violence or abuse from somebody you live with, remote counselling may not be suitable and could even put you at further risk of harm during national Covid-19 measures.

If you are concerned about your own behaviour towards others, or think that you are at risk of hurting somebody you live with: